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[2005-06-28] Conversagent Kicks Up Customer Service
Every company is in the customer service business. They may say they're in the fast food business or the book selling business or cable TV business, but in the end business won't succeed if you don't offer good service to your customers. More and more companies offer services on the Internet for their customers to utilize. Often these services are difficult to navigate and when you get to the FAQs, you may have weed through 200 questions before you get to the one you need. Most people have been there.
[2005-06-15] An Extensive Examination of Web Services: Part 6
In Part 1 of this article series we looked at the pieces involved in using Web services, including SOAP, which is the standard by which the messages passed to and from a Web service are encoded by.
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